★Most establishments hear from less than 15% of their overall customer base using surveys, whether it be via paper or website. Rewarding Feedback offers the opportunity to increase this number to greater than 90%.

★Rewarding Feedback’s monthly Return on Investment numbers exceed 300% on average. The more it is offered to customers, the higher the return.

★It is statistically known that for every customer that complains about a service experience, there are 26 others who do not complain, but simply do not return to an establishment in future.

★The average customer does not believe that there is personal value in completing a satisfaction survey.

★The average customer does not believe that completing a survey on-line at home is beneficial to them. Few can say that they know anyone personally who has ever won anything from a “draw offering” on-line.