Important Facts

  1. Most establishments hear from less than 15% of their overall customer base using surveys, whether it be via paper or website. Rewarding Feedback offers the opportunity to increase this number to greater than 90%.

  2. Rewarding Feedback’s monthly Return on Investment numbers exceed 300% on average. The more it is offered to customers, the higher the return.

  3. It is statistically known that for every customer that complains about a service experience, there are 26 others who do not complain, but simply do not return to an establishment in future.

  4. The average customer does not believe that there is personal value in completing a satisfaction survey.

  5. The average customer does not believe that completing a survey on-line at home is beneficial to them. Few can say that they know anyone personally who has ever won anything from a “draw offering” on-line.