The individual restaurants within the establishment can readily follow the standard implementation used by other restaurants, but have the important opportunity to substitute match-play coupons as rewards for completing the survey, thereby assisting in guiding guests back to the gaming floor.

Further, the process can be applied with other divisions of the casino as well. Applications include:

1. •Individual pits (during periods of “downtime”, i.e. during scheduled card replacement times
   

2. •High limit areas
   

3. •Guest/host services
   

4. •Hotel check-in
   

5. •Concierge service
   

6. •General areas (typically the Rewarding Feedback application would be used via a floor model kiosk)
   

The Rewarding Feedback solution captures the real-time customer satisfaction information, tracks the customer relationship and coupon redemption and provides your corporate office with a new and powerful way to monitor trends, improve performance and increase revenues.

All data collected is owned by the establishment/corporation. Reporting is available at both the division/establishment and corporate levels, in both end-of-day and intraday formats.

Rewarding Feedback provides unique opportunities to turn every service interaction with your customer into additional revenue.