Restaurant customer experience data is anonymously collected at the table, through a handheld survey tablet, and filtered through our unique software.

Customers are rewarded for their time by receiving a coupon of their choice for a future visit.

Rewarding Feedback’s cutting edge software analyzes the survey data real-time, based on parameters defined by the business. At this time, one of two processes is followed:

1. •If the experience has been deemed positive or neutral, the customer receives not only the valuable coupon they have selected, but also a matching coupon to share with a friend. This removes the perceived “risk” that most customers feel in recommending an establishment to others and allows the customer to become an important marketer on behalf of the business.
   

1. •If the experience has been deemed less than satisfactory, on-site management is notified in real-time, allowing an important opportunity for the establishment to rectify the customers concerns, prior to receiving the bill
   

The Rewarding Feedback solution captures the real-time customer satisfaction information, tracks the customer relationship and coupon redemption and provides your corporate office with a new and powerful way to monitor trends, improve performance and increase revenues.

All data collected is owned by the establishment/corporation. Reporting is available at both the establishment and corporate levels, in both end-of-day and intraday formats.

Rewarding Feedback provides unique opportunities to turn your hostess station and satisfied customer base into important revenue generators.